This is our discovery process, where we listen to our client’s needs and wants and discuss how to bring them to life. Our initial interviews are designed to be a learning experience for the client so we can help them balance their desires with the realities of technological trends, budget constraints and the home’s layout.
After we’ve gathered the information we need to develop the client’s home solution, a detailed report will be created to match the plan. Our system design team will work to define all aspects of the project functionality for each room and area. An extensive set of project drawings are created to show where all hardware and pre-wire drops will be located and all hardware and labour is defined to ensure no detail goes overlooked. We’ll then deliver all of this to the client for review, feedback and approval before we move to the next step.
After the system design and budget has been signed off on, our engineering team will create documents and drawings for the installation of the technical solutions to meet client needs and ensure reliability and ease of use. A complete engineering documentation package will be presented to the client at the completion of the project.
Once rough and trim phase engineering documentation is finished, we’ll be ready to install the infrastructure, including conduit, low voltage wiring and enclosure. We purchase all AV equipment and assemble it in our office or at the job site. Our job is only complete when the client is completely happy with the finished product. The length of time for the implementation phase depends upon the time frame of construction. Once the system installation is complete, all engineering documentation is updated to as-built state.
A complete set of as-built documentation is delivered to every client at the final project sign-off. By delivering as-built documentation and programming source code to our clients, we ensure that their home investment is well protected and that they have access to lifelong tech support and maintenance. We also honour all manufacturer warranties plus a 12 month workmanship warranty.